eMail Filters – One tool to cope with eMail

Last week I posted a 123Hints.com segment on eMail Filters. There were actually two segments; a primer on email filters (what they are, how they work, why they are useful) and a segment on how to set-up email filters within Apple Mail. I had a lot of fun creating the primer presentation in Keynote and trying to eliminate the use of bullet points within the content of the slides – an idea that I got while watching presentations from Merlin Mann and Craig Syverson during my trip to MacWorld 2008. The intent of this visually oriented presentation format is to break away from Read more »

Signal-to-noise, FriendFeed and my personal hang-ups on sharing info

I recently got an email from a good friend and former classmate who has been following my various posts and projects. He asked why I wasn’t using FriendFeed – a service to aggregate all the various social media services like blogs, Flickr, Twitter, etc. into a single feed for people to follow. I told him that I haven’t used FriendFeed yet out of two concerns (neither very well thought out) – over-whelming / low signal-to-noise ratio and a struggle over how public I want to be with my Internet life.

Over-whelming / low signal to noise ratio
Currently I only have a couple Read more »

Web tools: RSS & RSS Readers

There are so many new tools available on the web these days that it is hard to keep track of them, let alone to figure out what problem they actually solve for you. One example of such a tool is RSS or Really Simple Syndication. I just posted a video on my 123Hints.com web site & podcast that explains RSS and how to use a tool like Google Reader to take advantage of RSS.

RSS has been around for several years but is still catching on. While there are many applications for the technology, on example that resonates with most people is keeping up with news & blogs. Traditionally, if you wanted to check out the headlines at The New York Read more »

Helping libraries capture & share content

I had a great meeting last week with the Douglas County Library systems regarding the “content” that they produce. In my previous post What content did you create today – but threw away?! I discuss how all of us create content as we live our daily lives and with a very little amount of effort this content could be captured and shared with others. Granted, most of this daily life content isn’t interesting to a mass audience, but there is someone that it might be interesting to – so why not capture it and share it?! Millions of people do this every day with Flickr and other web 2.0 sharing services.

My meeting with the library explored the types of content that they capture and what they don’t capture. Read more »

What content did you create today – but threw away?!

Every year I create a music video for my wife that is the video highlights of the previous year staring our two children. The video is my annual Mother’s Day gift to her and I feel especially good when it makes her misty eyed (even better if I can get a tear). While I have often thought about the content that I’m creating as the actual video, it has dawned on me that there is other content created in the process which I’m just throwing away. In the course of creating this video for her I have developed a process that I go through – loading the raw footage, selecting the best clips, selecting a song, creating a story, editing it all together and getting it onto a DVD. While the finished product is not Coppola-quality, friends watch the video and say, “How did you do that?!” My response is generally a few sentences of high level explanation, not providing the in-depth information that someone would actually need to replicate the process. It was this insight that lead to the creation of my current pet project 123Hints.com which provides how-to tutorials as screen casts and makes we wonder more generally about the opportunities that all of have to share our accidental content.

Here is the main idea – through out the course of our day each person creates lots of content (have conversations with people, create email or presentations, make a spreadsheet, jot down notes and ideas) but we rarely capture this information and when we do capture it we share it even more rarely. It doesn’t have to be that way. I believe that the biggest obstacle to an absolute explosion in content capture & sharing is . . . Read more »

Strategically speaking – Time Warner / Time Warner Cable split is a big deal

In the biggest strategic change to come out of cable in the past few years – Time Warner announced that they would spin off Time Warner Cable. Strategically speaking, this is big news. The prevailing strategy from cable operators has been owning the value chain. In this case TW owned the content (shows), the production and the distribution (cable facilities). TW’s move away from that strategy is important to the media industry and to consumers since it signals a power shift in the market.

This integration is often pursued to realize synergies or exercise more control over the value chain. Consider movie theaters during the middle of the last century, a single company created the movie, produced it, and owned the theaters where it would ultimately show. When you own the value chain from creation to distribution, you can capture more margin instead of paying a bunch of middlemen between you and the consumer (synergy) and you can ensure distribution for your product (control). Same principle was applied to the strategy of cable operators.

As the highly fragmented cable systems were rolled up into the behemoths that rule today, these companies took the same approach as old-world movie theaters – own the chain. In addition to gobbling up smaller cable system, lock in content and create a channel line up that the company controls. The problem for the cable companies has been that consumers didn’t want to play that way. Consumers wanted choice. Hence the value of owning the whole chain was reduced, not necessarily ruined, but definitely diminished. There is still great value in vertical integration, even if the company doesn’t realize the full value. What is amazing is the TW decided that they are ready to head in a new direction, now. If a company can’t pursue a tight vertical integration strategy, they begin to look more like a conglomerate, which may be the key to understanding the decision that TW management made. 

TW has been under pressure from investors. Conglomerates always seem hard for markets to understand. While investors get the idea of synergies and how margins can improve, some segment of investors are just looking for the pure-play. A company the size of TW in as many diverse businesses as TW has (Internet, content creation, distribution, etc)  is tough to categorize.

Quite honestly, I think that the biggest challenge in managing the business comes down to leadership. If you have a strong leader who can balance driving accountability in each business unit with fostering the synergies between BUs, then you have the best of both worlds. However, that is a very challenging thing to do. GE does it well, but other companies vacillate and I think that without a steady hand steering it is easy for a company to loose it’s way and have a group of underperforming assets.

With this first step away from vertical integration, I wonder how far TW will go. There seem to be lots of potential decisions in-play.  Given all the focus on Yahoo! / MSFT / Google, and the performance of the AOL unit, I’m sure that an AOL spin off is on the table again (the recent gains that AOL has made in traffic bode well for a “we bottomed out and AOL is all up from here” message to a buyer).

There is a lot of upside for the cable industry, first within the core business, then in the move to more business customers, and ultimately rounding out the rest of communications package. I do wonder how much of that a company can and should do themselves and where they should partner. 

Free! Why $0.00 Is the Future of Business (Article)

An interesting article from Wired magazine. I’m not sure how I’m going to use the insights yet, but there are some good nuggets here.  If you want to read the article click here.

Notes on article: Free! Why $0.00 Is the Future of Business
Wired Magazine by Chris Anderson author of The Long Tail

March 2008

Summary of main ideas: While cross-subsidies (get one thing free if you bought another, or get a product ‘free’ if you paid for a service) have been well known as a business model, different kinds of free business models are appearing. Some of these new models are rising from economies of scale with Moore’s law driving them.

Types of ‘Free’ Models

Freemium: Offer a free version with a reduced feature set and a premium version. The free version is the promotion to attract customers and the premium users cover the costs of both free and premium customers. Examples Flickr, Backpack/Basecamp.

Advertising: Broadcast commercials, print ads, banner ads, pay-per-click, sponsorship. The web is changing how the advertising model works as the result of better tracking and superior ad relevancy. Examples Google gives away email to build a base for targeted ads.

Cross-subsidies: A product that entices you to pay for something else. Examples A free cell phone if you sign up for 2 years of service, Prince giving away copies of his latest album free to drive an audience for his pay concert. Zero marginal cost: A product where the marginal cost of an additional unit is zero or practically zero. Example Digital music and peer-to-peer distribution.

Labor exchange: Users exchange their time or effort for a product. Example Rating the quality of answers at Yahoo Answers.

Gift economy: Leveraging the distribution of the Internet and a zero marginal cost to give away something that would otherwise have value. Example Wikipedia, Open-Source software.

While scarcity is a core concept of economics and it has been well applied to money/capital, there are externalities as well. These externalities can have scarcity of their own, such as time and respect. We hear these described in the “attention economy” and the “reputation economy” and they can help create free products.

Implications: We are just beginning to see the dawn of the Free business model, where the “cost” of a product will be driven down by the economics of digital production/distribution and the approach to defer or cover costs is accomplished by the Free models.

Economist Articles on Technology Mobility

In the April 12th issue of the Economist there was a very interesting special report on technology mobility and how society is adapting to the changes our increasingly mobile life style brings.  The series of articles is quite good and some points really resonated with me.

The future of work is college – When the author describes what the new world of work looks like, he highlights that it will be much more outcome based.  Gone will be the A’s for effort, for just showing up at 8am every day.  Instead think back to college, the professor give you an assignment at the beginning of the semester and no one cares how or where you do the work for the term paper.  At the prescribed deadline you turn in your paper and it is evaluated.  For many knowledge workers the same will be true.  Work will be less about showing up at a place for a specific period of time and more about the outcomes.  There are some people who will thrive in this environment, others in need of structure & patterns will seek that type of environment.

James Ware, a co-founder of the Work Design Collaborative, a small think-tank, says that nomadic work styles are fast becoming the norm for “knowledge workers”. His research shows that in America such people spend less than a third of their working time in traditional corporate offices, about a third in their home offices and the remaining third working from “third places” such as cafés, public libraries or parks.  And it is not only the young and digitally savvy. At 64, Mr Ware considers himself a nomad, and accesses the files on his home computer from wherever he happens to be.

This nomadic world is not all roses of course.  There will be the struggles in “turning-off” the crackberries and other devices.  Another new perspective was the idea that mobile technology has a addictive element that is similar to gambling.  The majority of the email that you get on your mobile device is junk, but occasionally there is a very valuable message.  This “random reinforcement” is part of the desultory pattern of rewards which appears in gambling as well.
Check out the articles and an mp3

 

 

 

Here Comes Everybody – Video Clay Shirky

Came across a terrific video of Clay Shirky discussing his new book Here Comes Everybody: The Power of Organizing Without Organizations.  His lecture covers some of the most interesting aspect of the new tools of communication that we have available to us now - Sharing, Conversation, Collaboration, Collective Action.  He does a wonderful job of articulating how the technology has enables new types of conversations and ultimately actions.  Great examples as well.

Found another crazy person to work with

I had a great conversation yesterday with Eric, a guy who shares my ‘crazy’ passion for helping folks learn more about their Mac.  What was incredibly cool about this conversation is that it started with a chance encounter on Twitter (imagine very big group instant messaging).  I’m getting ahead of myself, a little background…

I had set up program to monitor the Twitter stream to look for tweets that included the words “Mac” and “How” and “macintosh”.  I saw a tweet (a Twitter message) in which Eric mentioned that he was helping a newbie get set up on her first Mac.  I sent Eric a tweet that my video podcast 123Hints had content that was geared toward users like that, for which Eric thanked me.  A few days later I got an email from Eric saying that he was a marketing student and wanted to help grow 123Hints, he liked the idea and given that he recently helped several switchers get up-and-running on their Macs thought that he had a valuable perspective.  We chatted on the phone yesterday and I think that Eric has some terrific ideas.  

I’m excited about this experience for at least two reasons.  First, 123Hints will be a better place and more valuable to people because of conversations with people that use it and people like Eric.  123Hints is not a one-way, I publish you consume, type of place – at least I don’t want it to be that way.  Second, despite how much I know about technology I am continually amazing what it can enable.  The fact that two people who never met can bump into each other online and find that they share a common interest is really cool.

Onward